Returns and Refunds

We want you to be satisfied every time you shop with us. Our “no quibbles” guarantee means that if for ANY reason you are unhappy with the goods purchased you may cancel your order and return the goods to the Merchant within 7 working days from receipt of the goods. You will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of:

  • Fresh / disposable / perishable goods (e.g. flowers or fresh foods)
  • Sealed audio / video recordings or computer software which have been opened
  • Goods made to the customer’s personal specifications

Complaints

Should you have a complaint with the service or product we provide please contact Customer services by e-mail: contact@lordsouvenirs.co.uk.

Acknowledge complaints within 5 working days

  • Advise you how long it will take to resolve the complaint
  • Keep you informed throughout the process